By Aimee Picchi – CBS News April 25th<\/p>\n
The IRS is holding 29 million tax returns for manual processing, delaying tax refunds for many Americans, according to the National Taxpayer Advocate, an independent arm of the tax agency that looks out for consumers’ interest. The delays are prompting some taxpayers to fret over social media about weeks of waiting in limbo for their money.<\/p>\n
A\u00a0recent notice<\/a>\u00a0from the IRS said that some people may experience a longer than average wait for their payments. That may especially impact tax returns that need a correction due to changes made by the Recovery Rebate Credit \u2014 a tax credit adjustment for people who were owed more stimulus money \u2014 or to verify income for the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC), according to the agency.<\/p>\n \u00abThis work does not require us to correspond with taxpayers but does require special handling by an IRS employee, so in these instances, it is taking the IRS more than 21 days to issue any related refund,\u00bb the IRS said in a March 18 post.<\/p>\n To be sure, the IRS has processed far more tax returns than not, with Taxpayer Advocate Erin M. Collins noting in a blog\u00a0post<\/a>\u00a0this week that the tax agency has gone through more than 91 million individual tax returns filed for the 2020 tax year and issued more than 68 million refunds so far. The IRS has also distributed more than\u00a0161 million payments<\/a><\/span>\u00a0for the third stimulus check over the past several weeks, adding to its workload during the current tax season.<\/p>\n But that may not provide much comfort to the millions of households still waiting for their tax refunds.<\/p>\n \u00abThe 2021 filing season has been challenging at best,\u00bb Collins wrote in the post.<\/p>\n While the IRS has warned that some people may face delays, it suggests that taxpayers check the status of their refund using the \u00abWhere’s My Refund?\u00bb tool on its site. Notably, however, the tool only tells taxpayers that their return is being processed \u2014 it doesn’t provide details such as when the refund will be issued or if the taxpayer needs to give the IRS additional information.<\/p>\n \u00ab6 weeks since IRS accepted my return and still no update. ‘It has been received and being processed.’ How long does it take to process?\u00bb one taxpayer wrote on Twitter. \u00abOthers got theirs in 2 weeks, 4 weeks.\u00bb<\/p>\n Calling the IRS for information may not be much help, either.<\/p>\n \u00abMany frustrated taxpayers may attempt to call the IRS for a status update on their tax refund,\u00bb Collins wrote. \u00abBut as we know, this year it is difficult to get through to the IRS on its toll-free lines.\u00bb<\/p>\n Calls to the IRS’ Accounts Management lines \u2014 the primary phone contact for taxpayers \u2014 are up 300% this filing season, but IRS employees are answering only about 7% of all such calls, Collins added.<\/p>\n The delays in issuing refunds this year are \u00abunavoidable\u00bb given the complexity of the tax changes authorized by several stimulus packages, which included three rounds of stimulus checks and new tax credits, Collins said.<\/p>\n For instance, the stimulus package signed into law at the end of December came too late for the IRS to adjust its forms and computer systems for provisions related to the EITC and the ACTC. That means tax returns with this issue must be corrected by hand rather than via computer, the tax advocate said.<\/p>\n Such returns must be corrected manually are \u00abin ‘suspense’ until an IRS employee can review it,\u00bb Collins noted. \u00abEssentially, the return is in a queue waiting to be reviewed and processed, and during this time, it is not evident on IRS systems why the return is being held.\u00bb<\/p>\nCalling the IRS? Good luck<\/h2>\n